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Verified Profiles
Know more about the people you interact with before moving forward with a rental.
- Identity checks: Landlords and tenants verify their email addresses, mobile numbers, and profile photos. Users who complete the applicable checks receive a Verified badge.
- Tenant verification: Landlords can verify their tenants directly through their Rentsy account.
- Police verification: Landlords or property owners may request tenant police verification through the dashboard, where this feature is available.
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Verified Property Listings
Accurate property information helps renters make better-informed decisions.
- Review of ownership or rental authorization documents, where applicable.
- Geolocation checks to help improve the accuracy of property map pins.
- Photo authenticity checks to identify suspicious or misleading images.
- Listings found to contain false information may be removed, and repeat violations may result in account suspension or a ban.
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Star Ratings & Reviews
Honest feedback helps buyers and tenants make informed decisions and helps landlords, property owners, and agents build their reputation.
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Star ratings:
Buyers and tenants can rate landlords, property owners, and agents based on their experiences.
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Original reviews:
Rentsy does not rewrite opinions, manipulate ratings, or create fabricated reviews.
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Admin moderation:
Reviews may be checked for profanity or abusive wording without changing the user's genuine opinion.
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Trust through transparency:
Authentic feedback helps people compare experiences and make more informed property decisions.
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Rent Collection & Records
Organized rent records and timely reminders help landlords and tenants keep track of rental payments and obligations.
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Flexible collection:
Landlords can collect rent using their preferred methods, including UPI, bank transfer, cheque, or cash.
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Invoices & receipts:
Monthly rent invoices and rent receipts help maintain clear transaction records.
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Payment reminders:
Automated reminders help tenants track upcoming or overdue rent.
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Clearer records:
Organized rent statements and payment records help both parties review rental dues and past transactions.
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Agreements & Invoicing
Clear documentation can reduce confusion and help both parties understand their rental arrangements.
- Landlords can upload signed rental agreements against eligible properties they own or are authorized to manage.
- Rent records can include a breakdown of rent, maintenance, utilities, and other applicable charges.
- Downloadable receipts and statements help both parties maintain their records.
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Reporting & Dispute Resolution
If you experience harassment, misconduct, a misleading listing, or another safety concern, please report it.
- Use the reporting feature available on the property listing page - the 'Report' button.
- Or, email our Trust & Support Team at support@rentsy.in.
- We aim to respond within 48-73 working hours and review reports fairly. Resolution time may vary depending on the nature and complexity of an issue.
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Data Privacy & Security
Personal information and rental documents deserve careful handling and appropriate protection.
- Personal data is handled in accordance with applicable legal requirements and Rentsy's Privacy Policy.
- Security safeguards are used to protect sensitive information and documents.
- User consent is obtained before personal information is shared where required.
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Community Standards & Fair Use
Every member has a responsibility to help keep the rental community respectful and reliable.
- Respect other people's time, privacy, and property.
- Do not engage in discriminatory, threatening, or abusive behaviour.
- Submit honest, fair, and relevant reviews.
- Follow applicable local rental laws and Rentsy's terms.
Violations may result in warnings, temporary suspension, or permanent account removal, depending on the circumstances.
