Rentsy
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Find a place to rent
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Frequently asked questions

Answers to the questions we hear most — for home seekers and property owners alike.

Rentsy is designed to make property decisions clearer through verification, listing checks, transparent information and accountable reviews. Please also review the details on every listing and use the report option if something looks wrong.

Where available, people can complete email, mobile and profile verification. Completion of applicable checks is shown on the profile so you have more context before you move forward.

Rentsy handles personal information in line with its Privacy Policy and applicable legal requirements. Where sharing is required for the rental process, consent is obtained as appropriate.

Landlords can collect rent through their preferred method. Rentsy helps both sides keep clear rent invoices, receipts, reminders and payment history in the tenancy record.

Use a listing to send a message, call where the number is available, follow an agent, or request a viewing. Your Member Hub keeps the conversation and appointment details together.

Creating an account and browsing listings are free for tenants and buyers. Landlords and owners can create a basic listing free; paid plans or featured upgrades may be available to increase visibility. Review the current option before choosing it.

Use the Report option on a listing for suspicious or misleading content, or contact the support team for help with an account, listing, tenancy or privacy concern.

For tenants & buyers

Search, compare, save and contact with confidence — then keep your rental journey organised in one place.

Common questions

Do I need an account to search?

No. You can browse rental, sale and commercial listings, compare details and explore by location without signing in. Create an account to save homes, set alerts, contact an owner or agent, or book a viewing.

How can I find a property that matches my budget and requirements?

Use Search to filter by location, radius, price, property category, rent status, bedrooms, furnishing, direction, and letting terms such as no brokerage, family eligibility, documents required, or pet policy.

Can I save a search and get notified about new properties?

Yes. Select Save this search after applying your filters. You can then manage saved searches from your account and receive alerts when matching listings are added.

How do I know whether a listing is trustworthy?

Look for verified listings and review the photos, map location, rent, deposit, amenities, furnishing, and letting terms. Rentsy also provides profile and listing verification measures, moderated reviews, and a Report option for suspicious content.

How do I contact the landlord / seller or arrange a viewing?

Open the property page and choose Message the agent, Book a Viewing, or, where available, Show phone number or WhatsApp. Your requests and confirmed viewings can be managed from Messages and My Bookings.

Where do I manage my rental after I move in?

Use My tenancy to view tenancy details, documents, household information, rent invoices, payment history, and deposit information. You can report a payment, pay where enabled, or request a correction to an invoice.

For landlords & independent owners

List a place, handle enquiries and viewings, then keep tenancy, invoice and payment records clear.

🏡 Landlord FAQs

How do I list a property on Rentsy?

Open your Member Hub and choose Add property. Include clear photos, a useful title and description, category, price, deposit, location, amenities, letting terms and contact preferences. Review the details, then submit the listing.

How can I manage my rental property?

Managing your rental property on Rentsy is simple. When a tenant requests a viewing, you can Approve or Cancel the request. If the tenant decides to proceed after a viewing is completed, tenant will provide their details, you will then verify the details and mark the property as Booked or Occupied, as appropriate. For occupied properties, you can create and send rent invoices for online or offline payments. When the tenant moves out, update the property status to Moved Out.

Can I view or verify my linked-tenants?

Yes, we allows you to view submitted tenant applications including personal information, documents, co-tenant details, and verification status so that you can apply for police verification process easily.

How can I generate rent invoices for my rentals?

Yes — you can use the built-in Rent Invoicing system in your dashboard's 'Tenancies' section that allow you to generate invoice for all active tenancies.

Can I manage multiple properties under one account?

Yes, you can manage multiple listings and switch between them easily from your main account hub.

Can customers contact or book me directly?

Yes. Visitors can message you in-app or request a booking (built-in, cal.com or Google) straight from your listing — no middle-man.

For letting agents & agencies

Which account type should an estate or letting agency choose?
Choose I am a letting agent during sign-up. This provides an agency-oriented workspace for representing landlords, managing property listings, and handling inquiries.
How do I create my public agency profile?
Open My Agency to add your agency name, area served, description, website, email, phone number, address, logo, and cover image. Your agency can then appear in the public agency directory.
How do I manage listings for my landlords?
Use My Properties to add, edit, view, and organize property listings. Your dashboard provides listing statuses, views, saves, and analytics tools for active properties.
How do I manage inquiry and viewing requests?
Use Messages to manage conversations with potential clients and My Bookings to manage appointments. You can confirm or decline pending viewings, mark completed appointments, and add appointments to Google Calendar, Outlook, or another calendar.
Can I turn a viewing into a tenancy?
Yes. You can start a tenancy from a viewing and then manage current tenancies, rent details, tenant records, and tenancy history through the Tenancies section.
Can agencies promote listings or track billing?
Agency accounts provide access to Advertising, billing details, and invoice history. Use these sections to manage eligible promotional placements, advertising renewals, and account invoices.

For developers & builders

Which account type should a developer choose?
Select I am a builder or developer during registration. This account type is intended for publishing new development projects rather than only individual rental properties.
What can I publish for a new development project?
Builder accounts are designed to list projects with their unit types, plans, and brochure. Add clear project information so buyers or tenants can understand the available options before contacting you.
What details should a project listing include?
Include accurate unit or project pricing, location, category, construction status, size, configuration, amenities, photos, plans, brochure materials, and any applicable terms. Complete details make your listing easier to filter and compare.
Can people contact me or request a viewing from a project listing?
Yes. Rentsy property pages support direct messaging and viewing requests. Manage incoming enquiries through your account’s messages and booking tools.
How will buyers or tenants discover my development?
Buyers and tenants can discover listings through keyword searches, category and status filters, location and map search, featured or sponsored placements where available, and the public agency directory’s builder category.
How can I build trust in a new project listing?
Use genuine photos, provide accurate location and project details, keep availability up to date, and complete the applicable verification steps. Rentsy’s trust and safety approach includes profile checks, listing reviews, location and photo checks, moderated reviews, reporting tools, and dispute-resolution guidance.

Still deciding? Start with your role

Explore homes as a tenant or buyer, or choose the account type that fits your property business.

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